[WISPA] trango repairs

Tom DeReggi wirelessnews at rapiddsl.net
Thu Jul 19 13:58:24 CDT 2007 

Jack,

 I respect you for accepting repair jobs, where you do not charge for 
unrepaired items. There is a real cost to the intial troubleshooting.
I think its great to have one more option for possible repair.

I'll share some personal insight. This is not directed at ezlink, but al 
lreapir centers in general. One of the biggest risks in using repaired goods 
is the cost to isntall the radio far exceeds the cost of the repair, often 
far greater than the cost of a new radio.  So if a board comes back not 
properly repaired, but stated as repaired, its costly to the client, and not 
worth the client considering future repairs, if the track record is not 
consistent.  Further, if a repair comes back stated as unrepaired, the 
client wants to know for sure whether that is a product that needs to be 
thrown in the trash or resend out to a more competent or more willing repair 
centers. For example, how does the client know that the board was truly 
blown versus a reapir center that jsut felt it wasn;t cost effective to 
investigate whether it was repairable, based on the tools and resources he 
had? These two problems are the two problems that frustrate clients.  Whats 
ironic is that there is an easilly solution to this problem, and its called 
"documenting summary of work".  I have found that client want to and can 
trust their repair vendors, and all that is needed is a communication 
process that shows the reapir center did their best and what they did.  The 
more detailed the repair troubleshooting log is, the more confortable the 
client feels.  For example, if a client reports a problem such as "locks up 
when hot", if the vendor responds, "put heat gun on board for 30 minutes, no 
lockup occurred" or "replaced FAN, no lockup for 30 minutes",  it would 
infer that the repair center heard the reported problem accurately, and 
attempted to investigate the actual problem.  Or "Ethernet Chipset fried to 
a crisp, no repair possible", would let a client know clearly why its not 
repairable from the specific repair center. The client could then choose to 
send it to a repair center that advertised "chipset level repairs possible". 
These are just examples.  But what I hate to see, is jsut  get a radio back 
that says "repaired" or "not repaired" with little detail, because it does 
not give me that cosy feeling of an answer that I can rely on.

I do not know ezlink's policies and proceedures, but I'd be interesting in 
hearing how Ezlink handles it.

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


----- Original Message ----- 
From: "Jack Weinberg" <jackw at ezlinx.net>
To: <wifi at stlbroadband.com>; "'WISPA General List'" <wireless at wispa.org>
Sent: Thursday, July 19, 2007 11:58 AM
Subject: RE: [WISPA] trango repairs


> Victoria if you ever have response issues with us please call me directly.
>
>
> Jack Weinberg, President
> 69 Public Square , 14th Floor
> Wilkes-Barre, PA  18701
>
> 570-823-9804
> 1-866-439-5469
>
> 570-823-9867 fax
>
> jackw at ezlinx.net
>
> Ezlinx.net repairs and refurbishes Motorola, Alvarion, Tranze, Trango,
> Proxim and many other brands of wireless equipment.  Call us for all your
> wireless neeeds. 1-866-439-5469.
>
>
>
>
>
>
> -----Original Message-----
> From: wireless-bounces at wispa.org [mailto:wireless-bounces at wispa.org] On
> Behalf Of V Proffer
> Sent: Thursday, July 19, 2007 11:50 AM
> To: 'WISPA General List'
> Subject: RE: [WISPA] trango repairs
>
> Oh I forgot, those are the ones I backed over with my duly 3 or 4 times,
> lol.
> Normal wear and tear.  Two, that I know of had burnt out Ethernet ports.
> Your tech did state that one was repaired, when in fact it was not.
>
> I guess my real issue was the fact that it took over a month before any 
> one
> even looked at them.  As well as another company I am working with had the
> same issue.
>
> Jack, we need a company like yours especially when Trango wants outrageous
> money for repair.  It would just be nice if your company was a little more
> responsive.
>
>
> -----Original Message-----
> From: wireless-bounces at wispa.org [mailto:wireless-bounces at wispa.org] On
> Behalf Of Jack Weinberg
> Sent: Thursday, July 19, 2007 10:28 AM
> To: 'WISPA General List'
> Subject: RE: [WISPA] trango repairs
>
> When you send us something that has been destroyed, its rather difficult 
> to
> repair.  Some units are beyond repair,  even at the manufacturer. 
> Remember
> we do not charge for unrepaired units.
>
>
>
> Ezlinx.net Inc.
> Jack Weinberg, President
> 69 Public Square , 14th Floor
> Wilkes-Barre, PA  18701
>
> 570-823-9804
> 1-866-439-5469
>
> 570-823-9867 fax
>
> jackw at ezlinx.net
>
> Ezlinx.net repairs and refurbishes Motorola, Alvarion, Tranze, Trango,
> Proxim and many other brands of wireless equipment.  Call us for all your
> wireless neeeds. 1-866-439-5469.
>
>
>
>
>
>
> -----Original Message-----
> From: wireless-bounces at wispa.org [mailto:wireless-bounces at wispa.org] On
> Behalf Of wifi at stlbroadband.com
> Sent: Thursday, July 19, 2007 11:19 AM
> To: 'WISPA General List'
> Subject: RE: [WISPA] trango repairs
>
> I sent them 5 units last month, one 5830 AP 5800 Su and 3 Fox 5800.   Over 
> a
> month later they sent them back to me, none repaired.
>
> I am working with another company that is training on the repair, may have
> another option soon.
>
>
> Victoria Proffer
> www.stlbroadband.com
> CEO
> 314-974-5600
>
>
>
> -----Original Message-----
> From: wireless-bounces at wispa.org [mailto:wireless-bounces at wispa.org] On
> Behalf Of Mac Dearman
> Sent: Thursday, July 19, 2007 8:55 AM
> To: 'WISPA General List'
> Subject: RE: [WISPA] trango repairs
>
> Travis,
>
>  I have never sent him anything to repair for me, but I have sold him lots
> of the old Alvarion 3mbps stuff from some other ISP buyouts. They seemed 
> to
> be nice folks and have been at it for a long time.
>
>
> 1-866-439-5469
>
> http://store.ezlinx.net/
>
>
> Mac
>
> -----Original Message-----
> From: wireless-bounces at wispa.org [mailto:wireless-bounces at wispa.org] On
> Behalf Of Travis Johnson
> Sent: Wednesday, July 18, 2007 8:57 PM
> To: isp-wireless at isp-wireless.com; WISPA General List
> Subject: [WISPA] trango repairs
>
> Hi,
>
> Is there anyone doing Trango repairs for a reasonable rate? Trango wants
> $200 per radio.
>
> Thanks,
>
> Travis
> Microserv
>
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